Bag 0

General Information

FOR ANY QUESTIONS OR CONCERNS NOT LISTED BELOW PLEASE CONTACT US

Size Guide

ESTELLE MEASUREMENTS
BODY (cm) 16/S 18/M 20/L 22/L
BUST 112 117 123 129
WAIST 98 103 109 115
HIP 118 123 129 135

Delivery

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.


Free shipping on all orders in Australia and New Zealand!

In order to keep your costs down and our pricing simple, delivery is free within Australia and New Zealand.  


International Shipping flat rate $20

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.


Delivery Times

All orders are shipped via Australia Post, and within 2 business days of order receipt. Standard delivery to anywhere in Australia is 3-8 business days. International shoppers should expect up to 14 days delivery from purchase date.

You will receive an email notification when your order has been dispatched, to help you track your items.


Stock Availability

If a style is low in stock or is no longer available on our website, be sure to contact your nearest Myer store for product availability.

Returns, Refunds + Exchange

Returns

In the event that you change your mind about a purchase we’re happy to offer an exchange or refund within 14 days from purchase date, as long as the product is in its original condition. Please note that shipping and handling charges are not refundable. Sale items may not be returned.


Need a different size/colour or just a change of mind?

We stand behind the quality of our clothing, therefore if an order doesn’t meet your expectations we will happily exchange, credit or refund you, as long as the product is returned unused with its packaging, including all original tags and any sewn labels still attached in its original saleable condition within 14 days of receipt.

We’re unable to refund, exchange or return an item where the product is returned damaged or marked. 


Preparing your item for return

When returning an item we ask that you enclose a copy of the tax invoice, order confirmation email or delivery note as proof of purchase, and also complete the return note listing a reason for return with the item. The item will remain your responsibility until it reaches us.

Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price. In the event that you have requested an exchange for an item that is no longer available, you will be advised and issued a refund at the purchase price.


Our address for returning items:

Eastside Clothing Co.
ATT: Online Orders
G64, 63-85 Turner Street
Port Melbourne, Victoria 3207
Tel: (03) 9526 2600


Order cancellation

Should you wish to cancel an order that has not yet been dispatched, please contact us in writing at orders@estelleclothing.com.au. If your order has been dispatched, you will need to return the order to us, as above.


Faulty Item

We aim to always represent and dispatch quality garments. If you believe the item you have received is faulty, please contact us via email as soon as possible, quoting your order number, name and address, and as many details as possible about the product including a photo if possible, its fault and whether you require a refund or exchange. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly and have the product replaced for you.


Wrong Item

If you have received an item that is not what you had originally ordered, please contact us via email immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.

Careers

If you’d like to be a part of the Estelle team then get in touch via careers@estelleclothing.com.au.

Terms & Conditions

Estelle is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy. The content of the policy can be changed on an ongoing basis and therefore you should read through it again when you visit our website next time.

Estelle abides by the Australian Privacy Principals contained in the Australian Privacy Act 1988 and the Privacy Principals contained in the New Zealand Privacy Act 1993. Estelle may collect personal information about you through our website and social media pages. By providing your personal information and using our website, you are consenting to Estelle collecting your personal information and using it in accordance with this privacy policy.

Estelle may collect personal information in the normal course of providing services to you including your name, address, phone and other contact details, occupation, email address, purchase information, and method of payment. Estelle may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements. Generally personal information will be collected directly from you.

We collect personal information as detailed above, which we may later use to customise our services, to provide relevant consumer information and to provide marketing communications such as product ranges, promotions and offers that you may be interested in, including direct marketing. Specifically, you authorise Estelle to contact you regarding your purchase and use of our online store. Estelle may also publish some of your personal information on our website or social media pages where you have entered a competition or promotion.

Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information and maintain technology products to prevent unauthorised computer access.

We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. Estelle does not sell or trade any personal information collected. However, we may share some of the personal information we collect with service providers or trading partners including companies who perform parts of our service delivery. This may include: Service providers e.g. IT services, mailing services, data analysis; Companies assisting with marketing and competitions, and any other third party required by law.


Email Marketing Communications

If you have registered to receive email marketing communications from Estelle. You can opt-out of receiving email marketing communications at any time. To unsubscribe, simply sign into your account and untick the ‘Manage Your Subscriptions’ box or click to unsubscribe from the bottom of any of our email marketing communications.

Copyright & Intellectual Property

The content displayed on this Website – unless otherwise indicated – is the property of Estelle and is protected by copyright, trade mark and other intellectual property laws. Estelle is a registered trademark and we retain the intellectual property rights of our own respective content. Estelle does not grant any rights to use or replicate any content within this Website including images, photographs and logos for any other purpose than viewing for your own personal non-commercial use.

OUR DETAILS

Customer Service
Tel: (03) 9099 1202
Email: contact@estelleclothing.com.au

Monday – Friday
9:00am – 5:00pm AEST

Eastside Clothing Co.
G64, 63-85 Turner Street
Port Melbourne, Victoria 3207

Flagship Store
350 Clarendon Street
South Melbourne
Monday – Friday: 9:30 – 5:30pm
Saturday: 10:00am – 5:00pm
Sunday: Closed